Cancellation policy
For customers enrolled in an Oil Subscription, maintaining an active subscription for a minimum of thirty (30) days is required. If a customer is unsatisfied with their purchase before delivery, Maxscentco will provide a full refund. However, should the customer choose to cancel membership after delivery, but before the minimum term, the customer will be required to repay the promotional discount, in full, based on the net total of the order, and customer will be responsible for return shipping the product(s).
MONTHLY AND QUARTERLY SUBSCRIPTION
By purchasing a Monthly Subscription, you agree to an initial and recurring Monthly Subscription fee at the then-current Monthly Subscription rate, and you accept responsibility for all recurring charges until you cancel your subscription. You may cancel your Monthly Subscription at any time, subject to the terms of our cancellation policy. AUTOMATIC MONTHLY RENEWAL TERMS: Once you subscribe, Maxscentco will automatically process your Monthly Subscription fee in the next billing cycle. Maxscentco will continue to automatically process your Monthly Subscription fee each month at the then-current Monthly Subscription rate, until you cancel your subscription through your Maxscentco account. If you choose to cancel our subscription services you must cancel 10 business days in advance to guarantee a shipment isn't already on its way. If late you will still be charged and will to request a refund if unopened. You be liable to pay shipping fees for return
SKIP POLICY
Customers may skip up to two (2) consecutive deliveries. The third consecutive month will be processed and charged automatically and cannot be skipped. This "2 skips → 1 processed order" cycle may repeat up to three (3) times within any rolling 12-month period, allowing a maximum of six (6) skips per year. The skip counter automatically resets 12 months after the first skip in the cycle.
DELIVERY DATE CHANGE POLICY
Each subscription is allowed one (1) rescheduled delivery per term, with a maximum extension of 10 days from the original delivery date.
FREE DIFFUSER WITH OIL DELIVERIES PROMOTION
Customers enrolled in the "Free Diffuser with Oil Deliveries" offer are subject to a 24-month commitment as a condition of receiving a complimentary diffuser. This offer operates under its own separate terms, distinct from standard oil subscriptions.
The Service Enrollment Fee is a one-time, discounted onboarding cost and does not reflect the monthly payment, which varies based on the diffuser selected. Canceling the subscription prior to the fulfillment of the 24-month term will require payment of early termination fees and/or return of the diffuser, subject to Maxscentco's discretion. Paused subscriptions do not count toward the fulfillment of this term.