Shipping policy

SHIPPING POLICY

All of us at MaxScentCo are committed to bringing you the most innovative products of the highest quality. We know that what matters to you is great products combined with truly attentive service.

If you have any concerns about a MaxScentCo product, a missing or damaged order, or your experience, we welcome you to contact us.

We’re in the office Monday - Friday 9:00 AM - 5:00 PM EST. You can send us an email any time or reach out through the “Contact Us" page. To expedite your request, please share your order confirmation number, if available. We do get busy from time to time, but we always strive to get back to you within 2 business days!

HOW LONG WILL IT TAKE TO DELIVER MY PACKAGE?

Please allow 1-3 business days for processing your online order. If your order is placed after 8 AM EST, it will be shipped to you the following business day (we don't ship on weekends or major holidays). Once your order is shipped, tracking information will be emailed to the email address you provided us at checkout.

We currently offer shipping to the USA and Canada.

SHIPPING TO CANADA (MOTHERS DAY COLLECTION ONLY)

Ontario & Quebec

Express Shipping : 1-2 Business Days ($19.99)

Standard Shipping : 2-4 Business Days ($5.99) (Free Above $75)

Non Ontario & Quebec Provinces

Express Shipping : 2-6 Business Days ($39.99)

Standard Shipping : 4-8 Business Days ($9.99) (Free Above $100)

SHIPPING TO CANADA (TYPICAL)

Express shipping :  estimated 2-4 business days (Express shipping on orders $100.00 CAD or more are free) We charge $11.99 CAD on express shipping for orders $99.99 CAD and under

Standard shipping : estimated 4-8 business days (Standard shipping on orders $75.00 CAD or more are free) We charge $5.99 CAD on express shipping for orders $74.99 CAD and under

SHIPPING TO USA

Standard shipping : estimated 4-8 business days (Standard shipping on orders $100.00 USD or more are free) We charge $9.99 USD on express shipping for orders $99.99 USD and under

All our packages ship from our warehouse located in Ontario Canada. Please note, that transit days are based on the ship date and delivery zip code.